Product Returns

A customer is entitled to cancel his order at any time up to 14 days from the date the order is placed. (Please note that as of February 15, 2013, Entertainment Partners will no longer replace stolen product)

Please complete the form below to request an RMA number.

Technical Procedure

  • Deactivate and Uninstall the product. Be sure to notate the deactivation code you receive at that time. (all procedures to deactivate and uninstall your software are explained in the user manual – Help Section)
  • Once your return request will be accepted by our admin department, your credit card will be credited within 3 to 7 business days.


Product Returns Form

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