FAQ (Frequently Asked Questions)
The Academic version can be installed on 1 computer only.
For more information about Entertainment Partner Software Policy, click here
Simply, get connected to your Moviesoft account through the second computer.
Click on your most recent order and download your application.
You will first need to deauthorize (online procedure) from your old computer and then ‘reauthorize’ on your new computer.
What kind of Internet connection do I need?
Since the average file size is 50MB, we strongly recommend a fast internet Connection to purchase download version.
COMMON REASONS NOT TO BE ABLE TO DOWNLOAD ON A MAC COMPUTER
“File Damaged”… Error Message
On a new MAC, by default you can’t download from any store except APPLE STORE, unless you change your settings. Go to System Preferences / Security / Privacy and then in General Panel change your settings.
If you are on a MAC and try to install the program and a window comes up asking for your Admin Password, that is your computer password, not your Product Key/ License Activation ID.
If you do not have a MAC password you will need to go to System Preferences/Users and create one. Alternatively, you can contact Apple.