Support Center / FAQ
Welcome to the moviesoft.com help section – here you will find information about our products and services, along with access to help and support in relation to orders, payments and similar queries.
Movie Magic Software License
Legacy Movie Magic Budgeting 7 transitioning to end-of-life status on 6/30/21
Earlier this year EP launched the new Movie Magic Budgeting 10 with a newly designed user experience, simplified workflows, intuitive dashboards and much more. Consequently, EP has made the decision to retire the legacy Movie Magic Budgeting 7 product.
Entertainment Partners will continue to provide support to Movie Magic Budgeting 7 customers through the end-of-life date of June 30, 2021. After this date EP and MovieSoft will no longer provide customer or technical support for Movie Magic Budgeting 7 (MMB 7).
On how many computers or devices can I install Movie Magic?
The Premiere and Upgrade Edition are granted to one user who can install Movie Magic on 2 computers (MAC/PC) simultaneously. So technically, you can activate your license on two Macs or two PCs or one of each.
The Academic version can be installed on 1 computer only.
For more information about Entertainment Partner Software Policy, click here
What is the difference between the Academic and Premiere License?
Do you offer multi-users licenses?
Yes, we offer multi-users licenses for both Studios/Production companies and Film Schools. The minimum starts with 5 users. Please send us your query and we will email you back within 24 business hours max.
Click here to access our contact form
How do I proceed if I want to install the application on a second computer?
Click on your most recent order and download your application.
How does it work if I change computer?
If your software is already installed on two computers, you will first need to deactivate it from one of your computers and then ‘reinstall and reactivate it ” on your new computer.
To deactivate your license:
Launch MMS or MMB
Go To Help Menu / Licensing…
However, if you can no longer access one of your computers (HD crashed or computer stolen), you can remotely recover a license when installing your new software. This procedure can only be used only when deactivation is not an option, and only once during a 90-day span.
Movie Magic System Requirements
- Windows: 1 GHz processor or higher, Windows® 8 or higher
- Macintosh: Intel® processor, Mac OS® Sierra or higher (incl . mac OS catalina & Big Sur)
- Recommended: 1 GB RAM or higher, 200 MB Hard Disk Space, Minimum Display Resolution 1024×768 Internet connection required to activate product
Does the software work on Big Sur and the Apple M1 Chip?
Yes, the latest versions of MM Scheduling and Budgeting are compatibly with Mac OS Big Sur and the Apple M1 chip. To download the updates for MM Scheduling 6 and the Legacy MM Budget 7, click here.
Installation & Activation
I just purchased but haven't received my product key yet.
Your product key is sent by email (please check your spam folder as well) but it is also accessible from your MovieSoft account. If you cannot find it, please contact us using our support form, click here.
My product key is not recognised
Please note that during the installation process, when you will be asked to enter your Admin Password, type in your computer password and not the Activation ID (Product Key) which will be asked at the very end of the installation process.
Do I need an internet Connection to use Movie Magic Software?
The Internet connection is only required to download and activate your product.
Common reasons not to be able to download on a Mac computer
“File Damaged”… Error Message
On a new MAC, by default you can’t download from any store except APPLE STORE, unless you change your settings. Go to System Preferences / Security / Privacy and then in General Panel change your settings.
If you are on a MAC and try to install the program and a window comes up asking for your Admin Password, that is your computer password, not your Product Key/ License Activation ID.
If you do not have a MAC password you will need to go to System Preferences/Users and create one. Alternatively, you can contact Apple.
Download Movie Magic Scheduling & Budgeting Latest Update
Academic Lesson Download
- Movie Magic Budgeting Academic Lesson 2 Budget
- Movie Magic Budgeting Academic Lesson 3 Budget
- Movie Magic Budgeting Academic Lesson 4 Budget
- Movie Magic Budgeting Academic Lesson 5 Budget
- Movie Magic Budgeting Academic Lesson 6 Budget
- Movie Magic Budgeting Academic Lesson 7 Budget
- Movie Magic Budgeting Academic Lesson 8 Budget
- Movie Magic Budgeting Academic Lesson 9 Budget
- Movie Magic Budgeting Academic Lesson 10 Budget
- Movie Magic Budgeting Academic Lesson 11 Budget
Payment & Orders information
I haven't received my invoice. How can I get my invoice?
Your invoice is automatically issued when your payment is made.
Your invoice is sent by email (check your Spam Folder) but it’s also accessible at any time from your MovieSoft Account.
I have a company VAT #. Will I be charged VAT?
Can I pay by Bank Transfer?
Yes absolutely. During check-out, you will be asked to select your payment method. Click on “Payment by Bank Transfer” and validate. Our bank details will be displayed with your order.
Which credit cards do you accept?
We do accept most international credit cards
Please fill out the following form:
I'm having a problem with my MM Budgeting 10 subscription account
Please note that your subscription account is with EP at my.ep.com. For any issues with your account, please contact EP support at firstname.lastname@example.org. We will continue to support you for any sales, technical support and training questions.